Shipping Policy
This policy applies to prescription medications that are shipped to you. Purchases from our online store at shop.asymmetrichealth.com are governed by that store’s own shipping policy. Supplement orders placed through Fullscript are shipped under Fullscript’s terms.
Prescription Required
All medications require a valid prescription from a licensed Asymmetric Health provider before they are dispensed. No medication is shipped without a valid prescription.
Who Ships Your Medication
Prescription medications are dispensed and shipped directly to you by a licensed pharmacy. Asymmetric Health is not a pharmacy and does not hold, store, dispense or ship medication inventory.
Two fulfillment paths involve shipping:
Compounding pharmacies. Where a compounded medication is prescribed, you may name your own compounding pharmacy, or have the prescription routed through our prescription routing partner, Refill, to one of the compounding pharmacies listed in our Terms & Conditions.
Cash-pay mail-order pharmacies. Some commercially available medications can be sent to a cash-pay mail-order pharmacy that ships to you.
Medications Filled at a Local Retail Pharmacy
Where you choose a local retail pharmacy, the prescription is transmitted electronically to the pharmacy you name and you pick the medication up there. Nothing in this policy applies to that path. Timing, pricing and availability are set by that pharmacy.
Processing and Shipping Time
Once your provider issues the prescription and payment is complete, compounded medications typically ship within 5 to 7 business days. Commercially available medications from a mail-order pharmacy usually ship sooner. Timing varies by pharmacy, by medication and by whether the medication must be compounded. These timeframes are set by the dispensing pharmacy and are not guaranteed by Asymmetric Health.
Temperature-Sensitive and Sterile Medications
The dispensing pharmacy is responsible for packaging and shipping service appropriate to the storage requirements of the specific medication, including cold-chain packaging where refrigeration is required.
Your Shipping Address
You are responsible for providing a complete and accurate shipping address and for being able to receive your shipment. Asymmetric Health is not responsible for delays or losses caused by an incorrect address or an unavailable recipient. The dispensing pharmacy’s responsibility in that circumstance is governed by its own terms.
If Something Goes Wrong With Your Shipment
Do not use any medication you believe may have been compromised in transit.
If a shipment is delayed, lost, arrives damaged, arrives at an unsafe temperature or contains a delivery error, contact both the pharmacy of record and our office at support@asymmetrichealth.com right away. Contact us within 48 hours of delivery, or within 48 hours of the expected delivery date for a shipment that never arrives.
Replacements and refunds are handled under the policies of the company that billed you. Always contact us if you have a clinical concern about a medication.
See our Returns & Refund Policy for how replacements, refunds and courtesy reimbursements work.
Contact
Asymmetric Health, PLLC
8282 28th Ct NE, Suite C, Lacey, WA 98516
support@asymmetrichealth.com
360-706-1808