Returns & Refund Policy

Prescription Required

Medications are dispensed only with a valid prescription from a licensed Asymmetric Health provider.

Medications Cannot Be Returned

For safety and legal reasons, prescription medications cannot be returned, reused, or resold once they have been shipped or received. This is standard, legally required practice for dispensed medications. Once a medication has been received, its cost is non-refundable except in the situations described below.

When We Provide a Refund or a Replacement

If there is a problem with your shipment, we will make it right. This applies when:

• A shipment is lost or never arrives.
• A shipment is delayed to the point that the medication's sterility or temperature stability is compromised.
• A medication arrives damaged or at an unsafe temperature.
• The wrong medication or the wrong quantity is shipped.

In any of these cases, contact us within 48 hours of delivery, or within 48 hours of the expected delivery date for a shipment that never arrives. We will provide either a replacement shipment or a full refund of the medication cost, at your choice, at no expense to you.

Canceling an Order

You may cancel an order any time before the pharmacy ships it. Once a prescription has been dispensed and shipped, the order cannot be canceled, and the medication cost is non-refundable except as described above.

Consultation and Membership Fees

Professional service, consultation, and membership fees pay for care that has been provided and are non-refundable once the service has been delivered. The medication terms above are separate from these fees.

Contact Us First

If you have any problem with an order, contact us before disputing the charge with your bank. Almost every issue is resolved quickly and directly when you reach out.

For how orders are dispensed and shipped, see our Shipping Policy.